We specialise in high-end, luxury tapware that blends exceptional craftsmanship, premium materials, and innovative design. Our products are not only highly functional but also add a touch of sophistication to any space. For added peace of mind, we offer extended warranties, ensuring the longevity and quality of your investment.

Yes, you can visit our showrooms located here. We also have partnerships with select retailers. Visit our ‘Showroom’ page for more information and to find a location near you.

Absolutely. Sustainability is important to us. Our products are designed to be water-efficient, meeting or exceeding [Relevant Standards or Certifications], without compromising on performance or design aesthetics.

As we do not sell direct to non-account holders, you’ll be able to order our products through any of our registered distributors who may have online shopping facilities. Please contact us for the details of your nearest distributor.

All of the information provided in our catalogues can be found here on our website. If you would still like to receive one of our catalogues in digital or physical form, please contact us so we can arrange this for you.

We take pride in the fact that all Lucent products are assembled and stocked in Australia, allowing us to offer next-day distribution to our registered distributors. This ensures quick and efficient delivery without the extended lead times often associated with imported products.

All of our fixtures are crafted from lead-free materials, with brass being the most commonly used. For specific details on the materials used in each product, please refer to the 'product details' section on the relevant product page.

All our tapware products come with a comprehensive warranty. The specific details of the warranty period and coverage can be found on our Warranty page or alongside the product descriptions.

WELS stands for ‘Water Efficiency Labelling and Standards’. It is an Australian government initiative which enforces mandatory labelling for all tapware and shower products sold in Australia, to indicate their water efficiency. The higher the WELS star rating on a product, the more water efficient the product is. Please refer to http://www.waterrating.gov.au or phone 1800 803 772.

Yes, all Lucent tapware and shower products meet stringent Australian Standards and comply with the Australian Government’s mandatory WELS testing. Lucent Tapware also holds an Australian Standards Watermark licence for tapware: 2502 and for showers: 23074. So you can be confident about the quality of our products.

It is a requirement that any new tapware bought and installed by a licensed plumber must be WELS approved.

Yes, a licensed plumber must carry out the installation, following the instructions provided. These instructions are also available for reference on our website.

You can refer to our Ultimate Cleaning Guide here: Tapware Maintence

Please reach out to us at 1300 474 714 or via email at info@lucentdesigns.com.au, and we will connect you with our sales team.

Yes, volume discounts are available for project orders. Please contact 1300 474 714 or email info@lucentdesigns.com.au, and our sales team will assist you.

Please contact 1300 474 714 or email us at info@lucentdesigns.com.au, and we will connect you with our sales team. They will reach out to discuss your requirements.